Our Boss Comments
I just wanted to take a minute to let you know how impressed I am with your company. Many times you hear about the things you do wrong. I just wanted to point out a few things you do right. First of all I love the Monday Morning Minute videos! It makes it fun for me on a boring Monday to be able to watch how excited and friendly everyone is on the video. Sending an email signature with your picture, Brilliant! I like to know who it is that I am speaking with, in fact it makes me want to put my picture in my emails. I can always get in touch with someone right away if I ever have a problem or a question. The gifts are always great too. It gives me a goal or something to strive toward, and my kids love the helicopters. All these things may not seem like much, but it makes your company my #1 preferred vendor.
I was using 50 Blades with the leading Bi-Metal Band Saw Blade Manufacturer paying $42.00 each. Today I am using 24 blades paying $37.00 with HUB. I am nothing but impressed with the performance that they deliver.
We changed to HUB Industrial and Wikus on our band saw blades. We saw a vast improvement in production, lead time and life of the blade.
I received a 100% client satisfaction card with my order today. The only complaint that I have is that there are not more vendors with people like Mark Magstadt and Ross Golden. These two gentlemen have made working with HUB City a pleasure. If we ever run into any issues Mark and Ross take care of it immediately. They make it much easier to get through the days at work. I just wanted to take a minute to let you know how great the two guys are.
Provide free shipping
Great customer service
Variety at fair pricing and quick turn around are positives.
I received my product extremely fast and it worked well. They even called me to confirm my identity which was great considering we live in a world of fraud.
You're there when I need you.
Very friendly and professional great service
Your customer service, if we need something hub sees that we get it.
I receive too many emails.
Price and customer service
You do a very good job
like - friendly, go out of their way to help in any way they can...don't - none...change...Maybe possible with the invoice e-mail packing slip for a quicker processing of invoices. no big deal though
SERVICE AND PRICES..CAMERON IS AWSOME
Customer service. Pricing could be a little better on some things, but all in all you guys rock.
Good service, kind staff.
Great sales staff very helpful
Easy to order.
FAST, FRIENDLY SERVICE.
Customer Service and response is exceptional. I wish you could do a vendor managed inventory at our facilities.
You do a great job from helping with making the order to fast shipping, thanks.
Ease of ordering, same day order processing.
Supplies always in stock is a great thing.
Sorry, cant think of one thing to change. You and your company do a great job for us. Thanks!
Great service with competitive pricing.
Your customer service is the best, thank you.
Great customer service.
I would like my bandsaw blades to be free. Other than that, you guys do a great job!
Customer Service is outstanding, on time order processing & Hub treats me like I'm a person and not just $.
Good sale staff that makes you feel like famly and change nothing.
Change-Nothing I love that you call me and check in see how I am doing the emails are often enuough to helpful but not so much they become clutter in my inbox. Love your blades! they are the best i have ever used just keep up the good work and happy holidays from me to all the staff at hub
HUB is a great company that puts customer service as their top priority. It is evident that the company culture of " putting the customer first" is instilled into each employee.
Hub has the best customer service and ship times I have ever experienced. Thank you!
I get a lot of our supplies from HUB... like that one stop shopping.... Thanks!
Fast friendly service.
Great customer service and we like the quality of your sawzall blades.
Always have what I need in stock
The prices are great ,but some items come with quantities to high for me to order at one time.
Nice price—friendly customer service on phone—quick ship—very satisfied.
Pros: The staff are professional and well trained. Cons: I understand there are periodic price increases, and that I am a relatively small customer, but it seems like every time I order a product, the price has gone up.
Hub always looks out for their customer! They are willing to go the extra mile and do what ever it takes to insure customer is happy. They live up to their motto that you the customer are the boss.
Love my rep, she is always cheerful and knowledgable.
Just cant get any better!
When first starting with your company I was lead to believe I had a specific salesperson. Come to find out they only set up my account and any operator takes my order.
You guys are great...thank you!
Good prices and quick shipping.
Like delivery. Wish you would match prices.
You understand our needs and have everything on hand and ready to ship. Great job!
Rapid turn around time.
I order a lot of the same items and sometimes history is a little messy. It use to be easier to click the item and know the count for full boxes. It would also be nice to know if there are discounts on larger quantities.
Great company...I am just not in business anymore.
Everything has been fine, always looking for more products to help your customers... that's awesome!
I like your service and prices and the people that work at hub are very nice to talk to. You guys are doing a great job, Thank you!
Quality of material, customer service, speed and price.
I am a consumer, not a business. I needed galvanized paint and HUB had it.
I like your industry specific marketing.
I thought you said one question!
Good service; prices..dependable
Everyone I have spoken to, who has taken my orders over the phone, has always been very polite and extremely helpful. Also, I always receive my orders very quickly and have never had any problems or issues.
You have a friendly staff on phone.
Easy to work with, stand firmly behind everything they sale, professional yet friendly. Specialize in the needs of galvanizers. One of our few preferred vendors. Care about their customers.
It would be very hard to find another company that really does put you first the way HUB does. Keep up the great work!
Like product knowledge and great service.
Their fast turn around time.
I think HUB does a good job.Mark is a great salesman and so far we have had no issues.
Customer services is great!!!
I like that I can order over the phone or online. You guys have always been very responsive to our needs here . There are a few things I wished you carried such as finger tape and 3" Flagging tape and a few others that I can't think of at the time but other than that everything is great. I have another vendor who is burning up my phone line and email trying to get our business but it is your service and convenience that keeps me ignoring him.
I like how fast Hub ships and the order is always full.
Nothing, all good
I like the specific galvanizing equipment and PPE offered. Could be a little more variety(not much more!)
Additional locations in the Western United States. Expansion of product types.
I think your product Kettle suits are really great and deeply disappointed that they are not readily available.
Likes!!! You have just about everything I need. Dislike, don't have the paint marker we use Diagraph 2018-p
Great personal service and products.
The sales people.
Fast & Kind Service.
Don't change the people. You have a great team!
I like everyone's friendly attitude and how eager they are to make sure you get what you want when you need it.
I DO NOT Like the constant harassment after being told that our internal process is slow to approve materials or supplies and given an expected deadline. I do like that I can get anything I need almost immediately.
Nice website. Good inventory.
I like our 1 on 1 relationship, your excellent customer service, and the fact you pretty much work with us on whatever we need.
Friendly service,expertise and quality of products.
Excellent service and rapport with customers on the phone, same for availability, plus reasonable pricing. Please don't let this go to your head...